Refund Policy

Last updated: September 2026.

All Sales Are Final

Because digital game accounts and in-game gil are delivered instantly and cannot be “returned,” all sales are final. No refunds are issued once account credentials have been transferred or once gil delivery has been initiated.

Before Delivery

If, before any credentials or gil have been transferred, we are unable to fulfill your order (for example, an item becomes unavailable), we will work with you to resolve it and will refund any payment made for the unfulfilled portion.

Delivery Problems

We stand behind what we deliver. If you believe an order was not delivered as described, contact us promptly at [email protected] or through our contact form and we will investigate and work in good faith toward a fair resolution.

Assumption of Risk

Purchasing FFXI accounts or gil may violate Square Enix’s Terms of Service. By purchasing, you acknowledge and accept any risk to the game account, including the possibility of account suspension or interference by an original owner. Such events occur outside our control and are not grounds for a refund once delivery has been completed. See our Terms of Service.

Chargebacks

Filing a chargeback or payment dispute after credentials or gil have been delivered is a violation of these terms. Please contact us first — we resolve the vast majority of issues directly and quickly.

Contact

Questions about this Refund Policy? Email [email protected].